Alternative Dispute Resolution

Alternative Dispute Resolution

In compliance with Law No. 144/2015 of September 8, we inform our clients that, in case of a dispute, they may resort to one of the following Alternative Dispute Resolution Entities:

Competent Entities:

1. Arbitration Center of the Portuguese Chamber of Commerce and Industry:
   Address: Rua das Portas de Santo Antão, 89, 1169-022 Lisbon
   Phone: +351 213 847 484
   Email: centrodearbitragem@cci.pt
   Website: www.arbitragem.pt
2. National Center for Information and Arbitration of Consumer Conflicts (CNIACC)
   Address: Faculty of Law of Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon
   Phone: +351 213 847 484
   Email: cniacc@fd.unl.pt
   Website: www.arbitragemdeconsumo.org

Complaint Procedure:

To file a complaint, please follow the steps indicated on the websites of the above-mentioned entities or contact us for more information.

Additionally, you can use the European Union's online dispute resolution platform accessible via the following link: EU Online Dispute Resolution Platform.

We remain at your disposal for any further clarification.